We do not offer refunds or accept returns unless there is a manufacturer’s defect or the item arrives damaged. When purchasing a personalized item, please make sure that you are entering the correct name (with the correct spelling) to be printed on the mug.
Additional non-returnable items:
- Downloadable products (templates, printable items, etc.)
- Personalized physical items (unless manufacturer defect)
Our items typically arrive between 3 and 5 days. Depending on the holiday it may take a bit longer.
Contact us at firstname.lastname@example.org for questions related to shipping, refunds and returns.